Complaints

Client Concerns & Resolution

At Lexkara & Co, we believe every client deserves to be heard. When things don't go as expected, we're committed to making them right—quickly, fairly, and with complete transparency.

Making Your Voice Heard

Get in touch: Email us at complaints@lexkara.co with "Complaint" in the subject line, along with a brief description of your concern.

We respond fast:

Acknowledgment within 48 hours (2 business days)

Full resolution within 10 business days in most cases

Need to discuss your concern by phone first? We're happy to talk—just mention this in your initial email.

If You Need More

Direct Principal Review: Not satisfied with our initial response? Your complaint goes straight to the Principal of Lexkara & Co for an independent, final decision.

Independent Resolution: Still concerned? We can arrange:

Professional mediation through an independent mediator

Formal dispute resolution via the Centre for Effective Dispute Resolution (CEDR)

Your Rights, Protected

Consumer Protection: This process enhances—never replaces—your statutory rights under the Consumer Rights Act 2015.

Regulatory Transparency: Lexkara & Co operates as an independent legal consultancy. We are not a regulated solicitors' firm or barristers' chambers, which means the Legal Ombudsman scheme does not cover our services. This gives us the flexibility to resolve your concerns directly and personally.

No Hidden Costs: Our complaints process is completely free to you.

Lexkara & Co is not authorised or regulated by the Solicitors Regulation Authority or the Bar Standards Board. We provide legal consultancy services but do not undertake reserved legal activities.